Privacy Policy

Hawaiian Bros would like to inform you of the types of information we collect and how we collect, use, share, update and protect such information. This Policy applies to information obtained through multiple channels related to your engagement with Hawaiian Bros including our websites, mobile apps, social media, in-store kiosks, hand-written entries and other forms of data collection provided by Hawaiian Bros. For the purposes of this Privacy Policy, all digital communications and advertising are referred to collectively as Hawaiian Bros Communications.

We collect your information so that we may improve your experience with our brand in a variety of ways: your experience in restaurant and online; to better understand your interaction with our food, merchandise and services; to determine your satisfaction with our food, programs and services.

The information will be collected with you register for our loyalty program, sign up for emails, contact customer service, participate in consumer research, participate in sweepstakes or promotions, download or use our mobile app, or communicate with us via other methods such as email or social engagement.

We will communicate with you with relevant information around our marketing and loyalty programs; offers; personalized content via email; responses to your feedback.

We use third-party partners/technology to better understand online behavior. In doing so, we are able to provide you relevant content. When you connect to our Website via a third party, we may collect information from their Website. We provide links to third-party websites in order to provide additional services and information to our customers. Any information that you provide, such as loyalty program information is subject to that company’s privacy policy. Hawaiian Bros is not responsible for information you provide to a third party. If you register for or use such a third-party website, Hawaiian Bros and the third party may receive information collected through the use of the website as described in the privacy policies on those websites. Hawaiian Bros may use third party data from:

  • Interactions with our posts
  • Demographic information
  • User ID
  • Gift recipients
  • On-line shopping registration/purchases
  • Consumer research firms
  • Public databases

We collect some information when you visit our stores, Website or use our mobile apps, or when you use our online services or view our online advertisements. We may link this to other information we already know about you in order to deliver relevant content to you. We may collect information about you using tracking technology, including:

  • Internet Protocol address
  • Unique device or user ID
  • System and browser type
  • Referring website address
  • Content and pages you access on our Website
  • Dates, times and locations when actions take place

We protect your information by using appropriate technical, administrative and physical procedures to prevent loss, misuse or alteration of your information. We encourage you to use complex passwords and to change them regularly. While we use both passwords and usernames to protect information online, we also protect your information offline. Only team members who need the information to perform specific tasks are granted access to our Customers’ data. Team members who violate Customer privacy safeguards are subject to disciplinary action.

Wherever we collect sensitive information, that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page.

We share the information we collect within Hawaiian Bros Communications channels, our members, affiliates, service providers and marketing partners who have agreed to the appropriate security and confidentiality requirements. We may utilize partners to:

  • Host our Website
  • Deliver messages to you
  • Fulfill orders placed
  • Provide customer service
  • Analyze data
  • Display advertising

You can access and control your information and opt out of any future contacts from us at any time. You can see what data we have collected specific to you, change/correct/delete any information specific to you or express any concern you have about our use of data specific to you by contacting us via email or phone number given on our website:

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 833-339-0097.